Yes. Every customer receives their own unique virtual office number. This gives your business a unique identity and means that your reputation will not be affected by other companies operating from the same business centre address as you.

All mail must be addressed to the unique virtual office number that we allocate you with otherwise it will be turned away. This is to protect our master address from blacklisting and also to safeguard the sender of mail against fraud as adding an office number to an address will help them identify that a business address is being used instead of a residential address.

You will be sent an automated email to notify you when we receive letters or parcels for you. You will then be able to log into the customer admin area and choose how you wish to access your post eg via scan, forwarding or collection. Options available to you will depend on the features of your virtual office package.

The major difference between us and other virtual office providers is that most of them scan your post to you by default. We do not (unless you tell us to). Instead we notify you when you receive post and let you choose how you would like to retrieve it. We do not open it unless you instruct us to. In any instance where we are asked to open post the contents of your post are kept confidential. All of our staff are DBS checked before being employed by us (a DBS check is an official government record stating a person's criminal convictions). We take customer confidentiality seriously.

They must not weigh more than 10kg and exceed the size of a shoebox. Anything received larger / heavier than this will be turned away. For Silver Gold and Platinum package holders we will only forward items for free that weigh 100 grams or less (see point 8 below). Anything heavier than this you can either collect for free or we can forward it to you subject to conditions (see point 7 below). Bronze package holders can only collect their items in person or upgrade to a new package. They cannot pay us a "one off fee" to forward their post.

Essential customers will have to arrange to collect their items in person (by appointment only) or upgrade to a new tariff and arrange for a courier to collect their items subject to the terms below. Applicable to Silver, Gold and Platinum Customers only: You can arrange for your own courier to collect your item(s) from us. a) Letters - We can put all of your letters into 1 envelope if necessary. - Email us and ask for the dimensions, weight, collection address and earliest collection date (the collection address may be different to your virtual office address). - We will then give you all of the relevant information to enable you to book your post collection via courier (at your own expense). - There will also be a £3.50 fee due to us per consignment to cover time, admin, packaging and printing. - A consignment can be 1 letter or a group of letters put into 1 envelope so you only have to pay 1 fee of £3.50 to us. You will also save money on courier charges this way. - Once the letter(s) are handed over to the courier by us it is your responsibility to liaise with the courier and track your item and raise any queries direct with them. We take no responsibility for lost or damaged items. b) Parcels - Where possible we may be able to put all of your parcels into 1 box. - Email us and ask for the dimensions, weight, collection address and earliest collection date (the collection address may be different to your virtual office address). - We will then give you all of the relevant information to enable you to book your post collection via courier (at your own expense). - There will also be a £5.50 fee due to us per consignment to cover time, admin, packaging and printing. - A consignment can be 1 parcel or a group of parcels put into 1 box or several parcels going to the same address on the same collection (eg parcels 1 of 2 and 2 of 3). In such an instance 1 x fee of £5.50 is due to us. You will also save money on courier charges this way. - Once the parcel(s) are handed over to the courier by us it is your responsibility to liaise with the courier and track your item and raise any queries direct with them. We take no responsibility for lost or damaged items.

If the package that you have subscribed to includes free mail forwarding, then the maximum weight of an item that we will send you for free is 100 grams. We will use the cheapest service available to send your item via Royal Mail. Tracking is not included. We do not take responsibility for non delivered post. If you would like your post sent to you with tracking additional charges will apply. See point 9 below.